I asked to talk with a manager who I was told was in a morning meeting but would be in touch with me, I was never contacted. We were bounced back and forth between the Diamond club and regular guest services, each telling us to get help at the other place. We found this out immediately after check in when we attempted to secure a cabana four days from the say we checked in. It was not explained to us that due to short staffing, we would not have a butler for our stay. (We upgraded three in our room and two friends in another room). The room service and cleaning staff were great as well (although I don’t have specific names). There were several VERY helpful, fun, kind staff members including: Ana at the front desk Charli and Bryan with our luggage Carlos at the mixology bar Fabio at the lobby bar Abel out by the pool Elsy at guest services We had a swim out room for 5 nights that was very nice. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Rosario & Marco's Art Shoppe.Hotels near Galeria Arte Zissimo arte contemporano.Hotels near Chef Marco's Mexican Cooking School.Hotels near Tequila Factory Cancun and Villas.Puerto Morelos Hotels with Saltwater Pool.Puerto Morelos Hotels with Soundproof rooms.Puerto Morelos Hotels with Valet Parking.All Inclusive Resorts in Puerto Morelos.Adults Only and Adult Friendly Resorts Puerto Morelos.Puerto Morelos Hotels with Free Parking.
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