Their support team handles multiple channels, such as phone, email, and chat, which helps unify all customer queries. A unified experienceĪpart from Freshcaller, Anytime Mailbox uses other Freshworks products like Freshdesk and Freshchat. According to Nathalie, “Freshcaller checked all the boxes and continues to provide the best support.” And she loves Freshcaller’s customizable, user-friendly interface. Her ideal system would allow her teams to convert phone calls into support tickets. And one of the things which Nathalie specifically needed was an intuitive hands-on approach while, naturally, not being pressured during the evaluation process. In fact, one of her very first projects after joining Anytime Mailbox was to find software that would streamline their customer support functions.Īnytime Mailbox reviewed many different vendors, including, Salesforce, but none had the suite or combinations of products and services they required. This disparate setup created gaps in communication between the systems, and often, things would not sync up as well as they should”. Anytime Mailbox’s VP of Operations, Nathalie Schroeder, said, “It was frustrating using multiple applications, one application for our toll-free number, another for our live chat, and then we’re using emails to respond to customer queries. The struggle of multiple toolsīefore Freshcaller, the customer support team utilized several different software tools. To deliver superior customer service, Anytime Mailbox uses Freshcaller to handle both inbound and outbound calls for their end user and operator support functions. They are digital nomads and wanderlusters at heart, excited to show up each day and ready to continue enhancing the quality of life for individuals the world over. Headquartered in Southern California (USA) with offices in Manila and Singapore, they are truly a distributed company, employing location-independent teams based around the globe. Anytime Mailbox Digital Mailbox Management Software improves productivity and time-savings while also providing security and convenience to businesses and individuals alike. Their mission is to transition all postal mail onto smartphones and laptops across the world. Anytime Mailbox is a leading digital mailbox and postal mail management software company.
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